FAQ
Quick answers about buying, trading in, repairs, and warranties.
What does “refurbished” mean?
Every device is professionally inspected, cleaned, and tested through our full inspection, then graded by condition (Fair, Good, Excellent, Premium). It is tested and working, and backed by our 30-day warranty.
Are the devices unlocked?
Yes — our phones are unlocked and tested to work with any carrier, unless a listing says otherwise.
How long is the warranty?
All devices come with a 30-day warranty against hardware faults. See the warranty page for details.
Can I return a device?
Yes — you have 30 days for a full refund, no restocking fees. See returns & refunds.
How does a trade-in work?
Get an instant quote online, ship it free with a prepaid label, and get paid via PayPal, Venmo, Zelle, or store credit — usually within 48 hours of us receiving it.
Do you repair phones?
Yes. We focus on cracked-screen replacement (most done same day) plus battery, charging, and more. Visit a branch or mail it in — you only pay after it's fixed.
Where are you located?
Two Connecticut branches: Norwich (680 Boswell Ave) and Willimantic (1071 Main St). Contact us for hours.
Still need help? Email sales@phonestn.com or visit our contact page.